ALITOVE provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to chart below for the warranty timelines of various products, as warranty periods differ according to models.
|Products||Warranty Period (Months)|
|5050 LED Strip Light||12|
|Addressable LED Cobtroller||12|
|LED Pixel String Light||24|
|SK6812 LED Strip Light||12|
|WS2811 LED Strip Light||12|
|WS2812B LED Strip Light||12|
|WS2813 LED Strip Light||12|
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in ALITOVE’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs
● For non-quality related warranty claims, ALITOVE refunds the cost of the product itself
● Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.