Warranty Info

Intro


ALITOVE  provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to chart below for the warranty timelines of various products, as warranty periods differ according to models.

 

Warranty Timeline


ProductsWarranty Period (Months)
5050 LED Strip Light12
Addressable LED Cobtroller12
Connectors18
Extension wires18
LED Pixel String Light24
Power Supply12
SK6812 LED Strip Light12
WS2811 LED Strip Light12
WS2812B LED Strip Light12
WS2813 LED Strip Light12

 

30-Day Money-Back Guarantee for Any Reason


Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in ALITOVE’s warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
    ● Items must include original packaging
    ● For non-quality related warranty claims, buyer is responsible for shipping costs
    ● For non-quality related warranty claims, ALITOVE refunds the cost of the product itself
    ● Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.